Returns & Refunds
At Tail & Co we are committed to our furry customers. We understand that there may come a time where you need to return a purchase and we want to make the returns process as simple and easy as possible for you.
1. We don't not accept returns or refunds on your change of mind.
2. We will however offer product exchange, refund or credit vouchers for wrongly supplied or damaged products.
3. Due to animal products being 100% natural shape, colour and sizing can vary due to environment and seasons. We do not accept returns in this instance.
*Please note that when purchasing our treats that you do so understanding that there can be minimal risk when feeding them to your dog and do not hold Tail & Co responsible or accountable for your decision to feed your pet our treats.
HARNESS, COLLARS AND CLOTHING
If you have purchased an incorrect size or item, we will be pleased to offer you a refund of exchange provided that:
1. The item(s) is not marked FINAL SALE (these items are non-returnable - no exceptions), is not a gift card and is not a personalised item
2. You return the item(s) within 30 days of your order being delivered (our returns policy is valid for 30 days from the date your order was delivered as per the shipment tracking. Once period has passed we are unable to accept returns)
3. Your item(s) must be unused, unworn, unwashed, unsoiled and in the same condition that you received it. This also means no animal hair as we are unable to resell them. (We recommend that you carefully try new items on indoors, try putting a towel over you pet before trying on any clothing just in case you need to return them)
4. All packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded.
5. If you purchased an item as part of a bundle (e.g. buy a harness and get a leash free etc..) the entire bundle must be returned
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.
Please contact us prior to returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method.
Incorrect Item received:
If any items you receive are incorrect, please email Us at firstname.lastname@example.org within 5 days of receipt of order to notify us.
Please be sure to include your order number, the incorrect item received and what the correct item should be.
If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer you a refund or credit.
If any items you receive are faulty or damaged, please email us at email@example.com within 5 days of receipt of order. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage. We will then send you a replacement with a return satchel to send back your damaged item.
Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a replacement item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).
Clearance and Sale items:
Please choose your purchase carefully as there is no refund or returns on sale items.
Please be sure to check out our sizing chart.
Thank you for shopping at Tail & Co